Privacy Policy for MicroDefend Labs LLC

Effective Date: April 18, 2026

This Privacy Policy describes how MicroDefend Labs LLC ("MicroDefend," "we," "our," or "us") collects, uses, stores, and protects personal information in connection with the website microdefend.ai and the MicroDefend Antivirus product. We aim to handle personal information in a manner consistent with applicable United States privacy obligations and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada where applicable.

1. Information We Collect

We may collect the following categories of information:

Contact details such as your name, email address, company name, and details you submit through forms.
Technical data such as IP address, browser type, device information, operating system, referral source, and site interaction data.
Product and support information related to subscription inquiries, customer service requests, and account communications.
Security and diagnostic information reasonably necessary to detect abuse, maintain service integrity, and improve performance.

2. How We Use Personal Information

We use collected information to:

Provide, operate, and improve our website, products, and services.
Respond to inquiries, demos, support requests, and privacy-related requests.
Process subscriptions, customer communications, and administrative notices.
Analyze usage trends, improve security, and detect fraudulent or malicious activity.
Comply with legal obligations and enforce our contractual rights.

3. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, support core site functionality, understand usage trends, and improve the user experience. Some cookies may be necessary for site operation, while others may support analytics or performance measurement. You may manage cookie preferences through your browser settings and through our cookie consent controls where available.

4. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including business, legal, security, accounting, and recordkeeping needs. Retention periods may vary depending on the type of information, applicable law, and whether the information is necessary to resolve disputes or enforce agreements.

5. Sharing of Information

We may share personal information in limited circumstances, including:

With service providers that help us host, operate, secure, and support our website or business operations.
With legal, regulatory, or governmental authorities where required by law or valid legal process.
As part of a business transaction such as a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

We do not sell personal information in the ordinary course of business.

6. User Rights and Choices

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, or request deletion of certain personal information, subject to exceptions permitted by law. Canadian users may also request information about our data handling practices consistent with PIPEDA.

To exercise your privacy rights, contact us using the information below. We may need to verify your identity before fulfilling a request.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. No system can be guaranteed to be completely secure, and users should also take appropriate steps to protect their own devices and credentials.

8. Cross-Border Processing

Your information may be processed or stored in the United States or other jurisdictions where our service providers operate. Those jurisdictions may have privacy laws that differ from the laws in your region. Where required, we take reasonable steps to protect personal information during such transfers.

9. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website.

10. Privacy Requests and Contact Information

For privacy requests, access requests, deletion requests, or questions about this Privacy Policy, contact:

MicroDefend Labs LLC
Email: privacy@microdefend.ai
Website: microdefend.ai

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or services. When we do, we will update the effective date shown above.